Privacy Policy

BRNDY, we, us and our means the BRNDY business.

BRNDY is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

In this Policy, personal information has the meaning given in the Privacy Act 1988 (Cth). Uploaded Content means logos, artwork and other files you upload or provide to BRNDY.

We may collect personal information directly from you when you:

• Submit an enquiry or request a quote
• Place an order
• Upload logos or artwork
• Subscribe to updates
• Contact us by email or through the Website

We may also collect information automatically through cookies, analytics tools and similar technologies when you use the Website.

This may include the use of third-party tags, pixels or scripts (for example Google Analytics and Google Ads) that collect information about how visitors interact with the Website. These technologies may collect information such as device type, browser type, pages visited, approximate location, referring pages and interactions with the Website.

In some circumstances, we may receive personal information from third parties such as payment processors or logistics providers, where reasonably necessary to provide our services.

We may collect personal information including:

• Contact name
• Business name
• Business industry
• ABN and ACN (where applicable)
• Email address
• Phone number
• Billing and delivery addresses
• Website URL
• Uploaded Content (including logos or artwork)
• Order history
• Payment transaction information (such as transaction ID, payment status and amount, but not full card details)

Order history and transaction information are retained to support fulfilment, accounting, compliance obligations and future reorders.

BRNDY does not intentionally collect sensitive information (as defined in the Privacy Act 1988 (Cth)). If such information is provided inadvertently, it will be handled in accordance with applicable law.

Your information may be used to:

• Provide quotes and process orders
• Communicate regarding production, fulfilment and delivery
• Send invoices and manage payments
• Facilitate reorders and maintain order history
• Operate, analyse and improve the Website and services
• Analyse aggregated usage information to understand how visitors find and use the Website

Where reasonably necessary, we may also use information to maintain the security and integrity of the Website, detect or prevent misuse, and comply with legal or regulatory obligations.

BRNDY may send service-related updates, product information or promotional communications where permitted by law.

Service-related communications (for example, order, production or delivery updates) may be sent where necessary to provide the services.

You may opt out of receiving marketing communications at any time by using the unsubscribe link (where provided) or by contacting us directly.

Uploaded Content is stored to facilitate production, fulfilment and future reorders.

Uploaded Content may be shared with third-party manufacturers and logistics providers strictly for the purpose of producing and delivering your custom products.

We may retain or disclose Uploaded Content where reasonably required to comply with legal or regulatory obligations, respond to lawful requests, or protect our legal rights.

We may disclose personal information to:

• Manufacturers and packaging suppliers
• Logistics providers
• Payment processors
• Analytics and advertising partners (such as Google Analytics and Google Ads)
• Professional advisers
• Government authorities where required by law

We do not sell personal information.

Some third-party providers may collect and process information directly through their technologies in accordance with their own privacy policies.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure.

In the event of an eligible data breach, BRNDY will comply with its notification obligations under applicable privacy laws.

Personal information may be retained as long as reasonably necessary to provide services, comply with legal obligations or support future reorders.

Where appropriate, we will delete or de-identify information when it is no longer required.

You may request access to or correction of your personal information by contacting us. We may require identity verification before responding.

The Website uses cookies and similar technologies to improve functionality, analyse usage and measure the effectiveness of advertising.

Google Analytics. We use Google Analytics to understand how visitors interact with the Website. Google Analytics may collect information such as pages visited, time spent on pages, referring pages, approximate location, device information and browser type. This information helps us improve the Website and our services.

Google Ads. We may use Google Ads conversion tracking and related advertising technologies to measure the effectiveness of our advertising campaigns. These technologies may use cookies or similar identifiers to determine whether a user has interacted with our Website after viewing an advertisement.

In some cases, advertising technologies may also be used to display advertisements to users who have previously visited the Website (remarketing).

You can control or disable cookies through your browser settings. Please note that some functionality of the Website may not operate correctly if cookies are disabled.

You can also manage Google advertising personalisation through Google's ad controls:https://myadcenter.google.com/

You may also be able to manage ad personalisation via Google's Ads Settings:https://adssettings.google.com

Google also provides a browser add-on that allows you to opt out of Google Analytics tracking:https://tools.google.com/dlpage/gaoptout

For more information on how Google collects and processes data, see:https://policies.google.com/privacy

Google also provides information about how cookies and similar technologies are used:https://policies.google.com/technologies/cookies

Some service providers may store or process information outside Australia. For example, analytics and advertising providers we use (such as Google) may process information on servers located outside Australia. Where required by law, we will take reasonable steps to ensure overseas recipients handle personal information consistently with this Policy.

We may update this Privacy Policy from time to time. Updates will be published on the Website and take effect from the date shown above.

If you have questions or wish to make a privacy complaint, please contact:

We will respond within a reasonable period (generally within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).