Help
Support
Need help with an order, artwork, delivery, or reordering? Get in touch and we'll assist.
At BRNDY, we don't just print packaging. We help you bring your brand to life. Whether you're refining your logo placement, planning a reorder, or exploring new ways to elevate your customer experience, our team is here to support you.
How We Can Help
- Artwork guidance and logo placement advice
- Reorders and production timing queries
- Custom print elements (QR codes, messages, seasonal campaigns)
- Delivery updates and shipping enquiries
- Product suitability and material questions
Related Policies
For detailed information about delivery timeframes, risk and ownership, please refer to our Shipping Policy.
For returns, defects or transit damage queries, please review our Refund Policy before contacting support, as this may answer your question immediately.
Phone
Phone support is available Monday–Friday, 9:00am–5:00pm (Sydney time). For enquiries outside these hours, please email us and we'll respond within one business day.
For faster support, include your order reference (if available) and a clear description of your enquiry.
Support Hours
Monday – Friday, 9:00am – 5:00pm (Sydney time)
We aim to respond within one business day.